How can I place an order?

For your convenience, we offer easy ways to order from us.

  • Online - When you find the item you want in our online store, click on the "Add to Cart" button to add the item to your shopping cart. You can easily add more items as you shop or delete items later if you change your mind (until you checkout). When you're done shopping, verify that your order is as you want it, and then proceed to our 100% secure checkout process.

  • By Phone - Call us at (703) 635-7521 from 9am to 6pm EST. Usually one of our vacuum part's and air cleaner specialists will be available to answer any questions and take your order. If no one is available, leave a message and we will call you back within 24 hours.

When is my credit card charged?

VacuumCiti charges your credit card immediately when you place your order online. We charge your credit card immediately to prevent any delays caused by processing the credit card upon shipment, this way you will know immediately that your credit card has been approved, or declined.

Is my information safe when I place an order online?

Yes, your information is safe when you place orders on our site. This is because our site is a SSL secure store- SSL (Secure Socket Layer) is an accepted standard for transferring information securely across the Internet. SSL creates an encrypted connection between your web server and your visitors' web browser allowing for private information to be transmitted without the problems of eavesdropping, data tampering, and message forgery. We employ SSL to protect our customers' billing and shipping information when it's submitted through our checkout pages, which helps to ensure a reliable, secure shopping experience.